Frequently Asked Questions
Clients
Users
Insights
Insight | Google Search Console
Insight | Google Business Profile
Insight | Google Ads
Insight | Google Analytics
Insight | Website
Insight | Facebook Ads
Insight | Microsoft Ads
Automation Jobs
Automation | Google Search Console
Automation | Google Business Profile
Automation | Google Ads
Automation | Google Analytics
Automation | Website
Automation | Facebook Ads
Automation | Microsoft Ads
KPI Management
KPI Management | Google Analytics
KPI Management | Google Ads
KPI Management | Google Business Profile
KPI Management | Facebook Ads
KPI Management | Microsoft Ads
KPI Management | Google Sheets
Budget Tracking
Budget Tracking | Google Sheets
Anomaly Detection
Data Warehouse
Data Warehouse | Google Looker Studio
Data Warehouse | BigQuery
Data Warehouse | Google Business Profile
Data Warehouse | Google Search Console
Data Warehouse | Facebook Ads
Social Posts
Local Listings
Reviews
Settings
Integrations
Integrations | Google Looker Studio
Integrations | Slack
Integrations | Zapier
Integrations | Make
Integrations | Webhook
Comments
Comments | Slack
Extension
Extension | Explorer
Settings
Comments | Slack
Users
Local Listings
Reviews
Analysis
Anomaly Detection
Anomaly Detection
Integrations | Webhook
Insights
Anomaly Detection
Anomaly Detection
Local Listings
Integrations | Make
Insights
Data Warehouse
Automation Jobs
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Automation Jobs
Budget Tracking
Budget Tracking
Budget Tracking
Budget Tracking
Integrations | Webhook
Budget Tracking
Budget Tracking
Local Listings
Local Listings | Media
Social Posts
Settings
Local Listings | Categories & Services
Local Listings | Categories & Services
Local Listings | Categories & Services
Users
Clients
Clients
Comments
Settings
Settings
Integrations | Zapier
Settings
Settings
Settings
Settings
Integrations | Slack
Settings
Local Listings | Media
KPI Management
Data Warehouse | Google Looker Studio
Data Warehouse | Google Looker Studio
Data Warehouse | Google Looker Studio
Automation Jobs
Social Posts
Clients
Data Warehouse | Google Looker Studio
Data Warehouse
Social Posts
Data Warehouse | BigQuery
KPI Management
KPI Management | Microsoft Ads
KPI Management | Google Business Profile
KPI Management | Google Analytics
KPI Management | Facebook Ads
KPI Management | Google Ads
Data Warehouse
Data Warehouse
Data Warehouse
Clients
Users
Settings
Social Posts
Data Warehouse | Google Looker Studio
Data Warehouse
Comments
Settings
Settings
Social Posts
Data Warehouse | Facebook Ads
KPI Management | Facebook Ads
Automation | Facebook Ads
Insight | Facebook Ads
Reviews
Settings
Data Warehouse | Google Business Profile
Frequently Asked Questions
Settings
Automation | Google Ads
Insight | Google Ads
Automation | Google Ads
Insight | Google Ads
Automation | Google Analytics
Insight | Google Analytics
Data Warehouse | BigQuery
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse
Data Warehouse | Google Search Console
Budget Tracking | Google Sheets
KPI Management | Google Sheets
Data Warehouse | Google Looker Studio
Comments
Local Listings
Frequently Asked Questions
Local Listings | Media
Insights
KPI Management
KPI Management
KPI Management
Insights
Integrations | Webhook
KPI Management
KPI Management
KPI Management
KPI Management
KPI Management
Local Listings
Local Listings
Local Listings | Media
Integrations | Google Looker Studio
Data Warehouse | BigQuery
Data Warehouse | BigQuery
Integrations | Google Looker Studio
Settings
Local Listings | Media
Local Listings | Media
Local Listings | Media
Local Listings | Media
Social Posts
Local Listings | Media
Automation | Microsoft Ads
Insight | Microsoft Ads
Automation | Website
Insight | Website
Local Listings
Reviews
Data Warehouse
Local Listings | Platforms
Clients
Social Posts | Google Business Profile
Clients
Social Posts
Local Listings
Data Warehouse | Google Looker Studio
Insights
Reviews
Reviews
Reviews
Reviews
Automation | Website
Insight | Website
Automation | Website
KPI Management
Social Posts
Automation | Google Search Console
Insight | Google Search Console
Automation | Google Search Console
Insight | Google Search Console
Local Listings
Clients
Integrations | Slack
Local Listings | Categories & Services
Local Listings | Categories & Services
Social Posts
Frequently Asked Questions
Settings
Extension | Explorer
Settings
Comments | Slack
Users
Local Listings
Reviews
Analysis
Anomaly Detection
Anomaly Detection
Integrations | Webhook
Insights
Anomaly Detection
Anomaly Detection
Local Listings
Integrations | Make
Insights
Data Warehouse
Automation Jobs
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Integrations | Webhook
Automation Jobs
Budget Tracking
Budget Tracking
Budget Tracking
Budget Tracking
Integrations | Webhook
Budget Tracking
Budget Tracking
Local Listings
Local Listings | Media
Social Posts
Settings
Local Listings | Categories & Services
Local Listings | Categories & Services
Local Listings | Categories & Services
Users
Clients
Clients
Comments
Settings
Settings
Integrations | Zapier
Settings
Settings
Settings
Settings
Integrations | Slack
Settings
Local Listings | Media
KPI Management
Data Warehouse | Google Looker Studio
Data Warehouse | Google Looker Studio
Data Warehouse | Google Looker Studio
Automation Jobs
Social Posts
Clients
Data Warehouse | Google Looker Studio
Data Warehouse
Social Posts
Data Warehouse | BigQuery
KPI Management
KPI Management | Microsoft Ads
KPI Management | Google Business Profile
KPI Management | Google Analytics
KPI Management | Facebook Ads
KPI Management | Google Ads
Data Warehouse
Data Warehouse
Data Warehouse
Clients
Users
Settings
Social Posts
Data Warehouse | Google Looker Studio
Data Warehouse
Comments
Settings
Settings
Social Posts
Data Warehouse | Facebook Ads
KPI Management | Facebook Ads
Automation | Facebook Ads
Insight | Facebook Ads
Reviews
Settings
Data Warehouse | Google Business Profile
Frequently Asked Questions
Settings
Automation | Google Ads
Insight | Google Ads
Automation | Google Ads
Insight | Google Ads
Automation | Google Analytics
Insight | Google Analytics
Data Warehouse | BigQuery
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Automation | Google Business Profile
Insight | Google Business Profile
Data Warehouse
Data Warehouse | Google Search Console
Budget Tracking | Google Sheets
KPI Management | Google Sheets
Data Warehouse | Google Looker Studio
Comments
Local Listings
Frequently Asked Questions
Local Listings | Media
Insights
KPI Management
KPI Management
KPI Management
Insights
Integrations | Webhook
KPI Management
KPI Management
KPI Management
KPI Management
KPI Management
Local Listings
Local Listings
Local Listings | Media
Integrations | Google Looker Studio
Data Warehouse | BigQuery
Data Warehouse | BigQuery
Integrations | Google Looker Studio
Settings
Local Listings | Media
Local Listings | Media
Local Listings | Media
Local Listings | Media
Social Posts
Local Listings | Media
Automation | Microsoft Ads
Insight | Microsoft Ads
Automation | Website
Insight | Website
Local Listings
Reviews
Data Warehouse
Local Listings | Platforms
Clients
Social Posts | Google Business Profile
Clients
Social Posts
Local Listings
Data Warehouse | Google Looker Studio
Insights
Reviews
Reviews
Reviews
Reviews
Automation | Website
Insight | Website
Automation | Website
KPI Management
Social Posts
Automation | Google Search Console
Insight | Google Search Console
Automation | Google Search Console
Insight | Google Search Console
Local Listings
Clients
Integrations | Slack
Local Listings | Categories & Services
Local Listings | Categories & Services
Social Posts
Frequently Asked Questions
Settings
Extension | Explorer
Connection errors can occur for a variety of reasons, such as:
— Password changes
— Access level adjustments
— Access token revoked
— Access token not able to be refreshed
When connecting to external services it's important to note that access is normally only granted for 1 hour, at which point a follow-up request is needed to allow the successful requesting of your data. We handle this for you behind the scenes, however sometimes this process can fail which causes the connection to fall into error.
It's important to understand the terminology used as a Google Account can be linked to one or more Google services, whereas Facebook does not have the same complexity.
Google Account — This is the Email address and password that you log in to Google Services with. This can be an email address with a custom domain or Gmail address.
Google Service — This refers to the Google owned applications, such as Google Ads, Google Analytics, Google Search Console or Google My Business.
There are several types of errors that can occur with your connections.
Account Errors — Authentication tokens are used to securely access your data which constantly expire and therefore need to be refreshed periodically. The authentication can be revoked or have an error refreshing, which breaks the connection. If this occurs you will be sent an email (to the address of the connection) informing you that you will need to connect again. Please follow the Google Account error steps below to re-establish the connection.
Service Errors — Permissions and settings on your Accounts can change over time and can cause errors in connecting to the Service. For example if you set up a Client that uses a particular Google Analytics Property (View) and it gets deleted in favor of another one. Any connected jobs will break and require you to archive/delete them before being allowed to edit the connection again.
To fix a Service error you will need to Delete or Archive any Active Jobs (KPIs, Budget, Automations, Anomalies) and then update the settings.
To fix an Account connection which has an error, click on the 3 dot menu (also called overflow menu) and then click Reconnect. You will need to complete the Auth process again and sometimes a refresh of the page is required for the status to update. After successful reconnection all linked jobs (KPIs, Budgets, Anomalies and Automations) will one queued to be updated and can take a few minutes depending on the size of your account.
Thanks a lot for your feedback! If you’d like a member of our support team to respond to you, please send a message here
Oops! Something went wrong while submitting the form.
Thanks a lot for your feedback! If you’d like a member of our support team to respond to you, please send a message here
Oops! Something went wrong while submitting the form.